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National Certificate (General Management NQF Level 5)

National Certificate Generic Management

ID 59201

(162 credits) 

The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of
management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers. The qualification builds on the FETC: Generic Management NQF Level 5 and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. The learners will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.

The scope of generic management covers five domains: leadership, managing the environment,
managing relations, managing knowledge and the practice of management. This qualification
addresses each of these domains with generic competencies, so that it allows learning programmes to be contextualised for specific sectors and industries. It reflects a similar design to the FETC: Generic Management, in that it provides opportunities for learners to transfer between various specialisations within management. This leads to the strengthening of management competencies and will enable managers at this level to manage successfully systems, processes, resources, managers and teams in their various occupations and contexts.


(Recognition of prior learning)

Learning assumed to be in place and recognition of prior learning:

It is assumed that learners have literacy and numeracy skills in order to cope with the complexity of learning in this qualification.


The qualification consists of:

MODULE 1:   Recruit and select candidates to fill defined positions (SAQA ID: 12140, Level 5, 9 credits)
MODULE 2:   Use communication techniques effectively (SAQA ID: 12433, Level 5, 8 credits)
MODULE 3:   Empowering team members (SAQA ID: 15224, Level 5, 4 credits)
MODULE 4:   Conflict resolution (SAQA ID: 15224, Level 5, 4 credits)
MODULE 5:   Conduct negotiations to deal with conflict situations
MODULE 6:   Intervention services
MODULE 7:   Victims of sexual offences
MODULE 8:   Analyse leadership and related theories in a work context
MODULE 9:   Manage the finances of a unit
MODULE 10: Create and manage an environment that promotes innovation
MODULE 11: Formulate recommendations for a change process
MODULE 12: Develop, implement and evaluate a project plan
MODULE 13: Apply the principles of ethics to improve organisational culture
MODULE 14: Monitor, assess and manage risk
MODULE 15: Apply a systems approach to decision making
MODULE 16: Maintain workplace relationships
MODULE 17: Lead people development and talent management
MODULE 18: Apply principles and concepts of emotional intelligence
MODULE 19: Monitor and evaluate team members against performance standards
MODULE 20: Monitor and evaluate team members standards
MODULE 21: Select and coach first line managers
MODULE 22: Apply mathematic analysis to economic information
MODULE 23: Build teams to achieve goals and objectives
MODULE 24: Apply the principal of ethics to improve organisational culture
MODULE 25: Manage a diverse work force to add value
MODULE 26: Apply the principles of knowledge management
MODULE 27: Domestic relationships counselling

For more information contact Elaine Nihal at

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